What is preview dialer ?
A "preview dialer" is an auto-dialing system used in outbound call centers. Here's how it works:
1. "Contact Preview" : Before placing a call, the preview dialer sends a contact record to the agent for review. This allows agents to better prepare for the interaction by previewing relevant information about the lead or customer. ππ
2. "Tailored Approach" : Armed with insights from the preview, agents can tailor their approach during outbound calls. This personalization leads to more effective conversations and better customer experiences. π―π€
3. "Benefits" :
- "Reduced Dropped Calls" : Since agents review each contact before dialing, there are fewer dropped or unsuccessful calls. ππ
- "Increased Agent Efficiency" : Agents can optimize their interactions based on the previewed information, leading to improved productivity. πΌπ
4. "Compliance and Trust":
- Preview dialers can integrate features like Safe Dial, which ensures TCPA compliance and respects Do Not Call (DNC) lists. βοΈπ
- Encouraging call-backs is possible through real call-back numbers, IVR, intelligent blending, and inbound routing. ππ
In summary, a preview dialer empowers agents to deliver personalized experiences while maintaining efficiency in outbound calling. πππ