A "preview dialer" is an auto-dialing system used in outbound call centers. Here's how it works: 1. "Contact Preview" : Before placing a call, the preview dialer sends a contact record to the agent for review. This allows agents to better prepare for the interaction by...

Avyukta Call center software is a comprehensive solution that can significantly enhance the customer service operations of companies. 💼💬 The software provides a wide range of advanced features, such as intelligent call routing, robust call recording, real-time monitoring,...