VoIP (Voice over Internet Protocol) is a communication technology widely used in international call center businesses. Here’s how it works: 1. Definition: * VoIP enables voice calls and other communication services over the internet, bypassing...

A "preview dialer" is an auto-dialing system used in outbound call centers. Here's how it works: 1. "Contact Preview" : Before placing a call, the preview dialer sends a contact record to the agent for review. This allows agents to better prepare for the interaction by...

A "predictive dialer" is specialized software used in call centers for outbound calling. Its primary goal is to optimize agent productivity by automatically dialing multiple phone numbers simultaneously based on available agents, call history, and predicted call...

Avyukta Call center software is a comprehensive solution that can significantly enhance the customer service operations of companies. 💼💬 The software provides a wide range of advanced features, such as intelligent call routing, robust call recording, real-time monitoring,...